Last updated: June 25, 2026
Your privacy matters to us. This policy explains what information LUGTAG collects, how we use it, and the choices you have.
We collect information you provide directly, such as when you register a LUGTAG, create an account, or contact us. This may include your name, email address, phone number, and details you choose to associate with your tags. We also collect limited technical data such as device type and scan location when a tag is scanned.
We use your information to operate the LUGTAG service — registering and recovering luggage, sending you alerts when your tag is scanned, providing customer support, and improving our service. We do not sell your personal information.
You choose whether your tag profile is public or private. When set to private, your personal details are never shown to someone who scans your tag — they can only reach you securely through the contact channels you enable.
We share information only when necessary to provide the service (for example, delivering alerts via your chosen channel), to comply with legal obligations, or to protect the rights and safety of our users and the public.
We take reasonable measures to protect your information using encryption, access controls, and secure infrastructure. No method of transmission or storage is completely secure, but we work to protect your data.
You may access, update, or delete the personal information associated with your account at any time. You can also change your tag's public/private status or deactivate a tag. To exercise these rights, contact us at info@lugtag.io.
We retain your information for as long as your account is active or as needed to provide the service. Tag recovery data is kept only as long as necessary to support lost-and-found functionality.
Our service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us so we can delete it.
We may update this policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new 'last updated' date.
Questions? Contact us at info@lugtag.io.