Last updated: June 25, 2026
These terms govern your use of LUGTAG. Please read them carefully.
By accessing or using LUGTAG, you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.
LUGTAG provides smart luggage tags and a digital platform that allows hotels and guests to register, track, and recover luggage, and to manage branded travel tags.
You are responsible for maintaining the confidentiality of your account and for all activity under it. You agree to provide accurate information and to keep it up to date.
You agree not to misuse the service, including using it for unlawful purposes, interfering with its operation, attempting to access data you are not authorized to access, or using a tag to misrepresent ownership of luggage.
The LUGTAG service, branding, and software are owned by LUGTAG and protected by intellectual property laws. Custom branding applied to tags for hotel clients remains the property of the respective hotel.
The service is provided 'as is' and 'as available.' While we strive to help recover lost luggage, we cannot guarantee that any lost item will be found or returned.
To the maximum extent permitted by law, LUGTAG shall not be liable for indirect, incidental, or consequential damages, or for the loss of luggage or its contents.
You agree to indemnify and hold LUGTAG harmless from claims arising out of your use of the service or your violation of these Terms.
We may suspend or terminate your access to the service if you violate these Terms. You may deactivate your account or tags at any time.
These Terms are governed by the laws of the jurisdiction in which LUGTAG operates, without regard to conflict-of-law principles.
We may update these Terms from time to time. Continued use of the service after changes are posted constitutes acceptance of the updated Terms.
Questions? Contact us at info@lugtag.io.